POST & PACKAGING

Delivery is free in the UK for orders over £30.
Orders under £30 - £ 3.75 - Special Next Day or Recorded Delivery
Delivery to Europe - £5.00 - International Recorded Delivery
Worldwide - £7.50 - International Recorded Delivery

All orders are carefully despatched in protective packaging and sent by Special Next Day or Recorded Delivery. Special Next Day includes insurance covering loss and damage and is provided by Royal Mail"
A signature is required upon receipt. If you are not available to sign for your delivery, Royal Mail will leave a calling card detailing collection instructions from your nearest depot.
Orders outside the UK will be delivered within 2-3 working days.

AVAILABILITY AND DESPATCH

We take pride in the way we buy our jewellery, enabling us to supply most of our range from stock, therefore, we will endeavour to have your order delivered to you the following day providing your order is placed before noon.
Items that do not state a next day delivery will be delivered to you within 2-3 working days (these will be highlighted before checkout in your shopping bag).

INSURANCE

Royal Mail’s UK Special Delivery service includes insurance which covers loss and damage up to the value of £250.00. This insurance cover also applies to countries outside the UK.

SECURE PAYMENT ONLINE

We accept payment by most major credit and debit cards.
Your credit or debit card transaction is processed online using the Protx secure payment service. Protx is approved by Lloyds, Barclays, HSBC and Royal Bank of Scotland . They use an encryption technique so your personal information and credit card details cannot be read as they travel over the internet. This ensures a secure and safe shopping environment for you.
Prices are shown in pounds sterling and card transactions are processed immediately via their secure system.
Placing an order online with Altaygo is completely safe.

ORDERING BY POST

We can also accept payment by cheque.
Cheques should be crossed and made payable to Altaygo Jewellery Ltd.
Please send a completed order form with your cheque to:
Altaygo Jewellery Ltd
PO Box 105
Sandy
SG19 2ZL
Please note, your order cannot be despatched until payment has been cleared.

CUSTOMER SATISFACTION AND RETURNS

All of our jewellery, (with the exception of Earrings due to hygiene and Titanium Rings which are all hand made to order) carries a 7 day, no quibble money back guarantee. (postage costs are not refunded unless the jewellery is damaged).
All jewellery must be returned in the prestige condition in which they were despatched.
In the rare instance that product is faulty (this should never happen as all our products are checked and packaged securely before shipment), we will refund your money or replace.
We recommend that Royal Mail Special Delivery service is used for adequate insurance, in the event of loss or non delivery.
Please note that if we deem the jewellery to be misused or damaged, refund or replacement will not be issued.

If goods are damaged or you are not 100% happy with your order, please email us at : Returns

This does not affect your statutory rights.

COMPLAINTS

Please contact us at Customer Services
We will acknowledge all complaints within 5 working days.
We will advise you how long we anticipate it will take, to resolve the matter.
We will keep you informed at all times.

CUSTOMER SERVICES

If you have any questions or comments about an order or our products in general, please do not hesitate to contact us at Customer Services

We will endeavour to respond to all enquiries within 24 hours

LOST, DAMAGES OR LATE PACKAGES

Although we make every effort to ensure that your order arrives on time, occasionally problems do arise! If your parcel is yet to arrive, please do not hesitate to contact us. We can then track your parcel through the Royal Mail system with whom responsibility lies for packages in transit.

Please email us at Customer Services

QUALITY

All jewellery carries the 925 stamp of quality.
Our jewellery undergoes a 100% quality inspection both upon receipt from our suppliers and before your order is despatched.

925 STERLING SILVER

Sterling silver is a precious metal and contains 92.5% silver.
92.5% is the legal standard of purity set by the Assay offices in Britain and used for most silver jewellery all over the world.
Pure jewellery is too soft to be practical, so to strengthen the silver and make it durable to wear as jewellery, it is often alloyed with small amounts of copper(7.5%).
The 925 mark denotes the piece is made from sterling silver.

CARING FOR YOUR STERLING SILVER JEWELLERY

‘Remember to clean regularly to keep the sparkle’

Altaygo want you to enjoy wearing your jewellery, whilst it is generally resilient to every day normal wear and tear, it still requires being cared for.
We would like to advise you to keep your jewellery in the presentation box in which it arrived.
Try to keep pieces apart so they don’t rub together or tangle up.
Silver needs to be cleaned on a regular basis as it can tarnish in time, when exposed to the atmosphere.
Tarnishing is not permanent.
Some items occasionally oxidise (turn black) as when they come into contact with your skin, the natural acids can react to the additional metals that make up the silver.
To maintain the original condition of your jewellery, polish with a non-abrasive cloth of a high quality silver cloth.
Hot soapy water will also help to keep your jewellery looking good, but always dry with a soft cloth, not tissue or paper towel.
You can even immerse your silver in the water in which potatoes have been boiled, this results in brilliant sparkle. Try it…………….it works!!
Do not use a silver dip
Do not leave your gemstones immersed in water for too long as some stones can be quite porous.

With proper care, your silver jewellery will last a life time.

RING SIZES

One of the most accurate ways to measure for a ring is to use a size template guide.
If you are unsure of your ring size, we will send you a ring guide to measure your finger (free of charge).
Click here for details

View Ring Size Chart Click Here

If you are buying a ring as a surprise, simply draw around the inside of a ring that you know fits, then measure the diameter. Choose the closest size from the table.

Please refer to the conversion table for U.S and European.

DON’T MEASURE COLD FINGERS AS THIS IS WHEN YOUR FINGERS ARE THE SMALLEST, FOR THE MOST ACCURATE READING, MEASURE YOUR FINGER AT THE END OF THE DAY